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Our Safety charter


Dear guest,


We are committed to respecting the instructions and recommendations of the public authorities to combat COVID-19 and to ensure your safety and that of our teams.


In true Maison & Bastide Chanzy’ s tradition and spirit, we are doing everything to make your stay as pleasant and enjoyable as possible, while respecting these constraints.


Our employees commit to:


• Respecting the instructions and recommendations of the public authorities for combatting COVID-19.


• Welcoming a limited number of guests.


• Respecting the health protocol of Maison & Bastide Chanzy.


• Using anti-virus products.


• Respecting barrier gestures.


• Respecting physical distancing.


• Wearing masks and disposable or washable gloves.


• Regularly wash their hands with soap.


• Using hydroalcoholic solution.


• Taking holidays in case of COVID-19 symptoms.



Guests commit to:


• Wearing a mask upon arrival.


• Wearing a mask in all public areas.


• Open the window when leaving the hotel room, for the safety of our staff.


• Put all bed and bath linen to be changed in the bath/shower.


• Place all waste in a closed bin.


• Respect all instructions and physical distancing. 


Common spaces:


• Provide hydroalcoholic solution for customers in the common space.


• Provide hand washing facilities.


• No reception but self check-in/self check-out to avoid contacts. (when it is possible)


• Increased cleaning/disinfection procedures at all points of contact: door handles, switches, door pushbuttons, stair railings…etc.


• Systematic disinfection of room keys/locks.


• Payment by credit card and sending the invoice by email.


• Disinfection of the card payment terminal after each use.


• E-guides sent by mail 



Breakfast and dinner:

Only on reservation


In order to avoid any interaction:


• Breakfast delivered in-room or in the dining-room.


• No Lunch nor Dinner served currently.


Each breakfast basket/tray is prepared by a member of staff wearing a mask and gloves. The basket/tray will be placed in front of the door.


When finished, the customer places the basket/tray outside his room, in front of the door. No physical contact between the customer and a member of staff.




• Each employee has her/his own, personal cleaning kit. This kit will be disinfected and/ or renewed between each of the rooms.


• Thorough cleaning/disinfection of the entire bedroom, bathroom and WC with anti-virus products.


• Cleaning only at the request of the guest.


• On request, a set of clean linen is available every day.


• We ask our guests to leave the bedroom window open on departure.


• Between each room occupancy, all linen and all welcome products, including non-used items, are systematically changed.


Stay safely with us ! 

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